Looking for a job

Darlene Killen

@darlenekillen

Message

People Operations systems architect specializing in HRIS integrations.

United States

Message

What I'm looking for

I seek roles where I can design and scale HR systems, automate employee lifecycle workflows, and apply AI-driven, compliance-first automation across global teams.

I am a People Operations systems architect with enterprise-scale HR buildout experience and a BBA in Human Resources (Cum Laude).

I have administered Tier 1 People Operations for 5,800 employees across 30+ locations and architected cross-system integrations to automate provisioning, access management, and lifecycle workflows for 850+ global users.

As an AI practitioner I design production-grade automated workflows with compliance guardrails, built 15,000+ character AI instruction systems, and developed a GEO methodology that improved AI discoverability 2.8x across multiple platforms.

I bring hands-on platform administration experience (Ceridian Dayforce, BambooHR, Salesforce, Greenhouse, Make.com) and a track record of reducing manual effort and improving compliance and reporting through automation and cross-platform data architecture.

Experience

Work history, roles, and key accomplishments

Current

AI Systems Architect

Current

MoonInMental

Jul 2023 - Present (2 years 7 months)

Designed and maintained 15,000+ character production AI instruction systems with compliance guardrails and quality controls, and architected 13+ interconnected operational databases enabling automated reporting and a 2.8x increase in AI discoverability across platforms.

AI Systems Database Architecture Compliance Guardrails Taxonomy Design Quality Control

Ecommerce Manager

Cassadaga Hotel & Spiritualist Camp

Sep 2024 - May 2025 (8 months)

Built Shopify ecommerce system and website from scratch and administered inventory and financial operations via Stocky and QuickBooks for a 100+ SKU product catalog.

Shopify Ecommerce Stocky Quickbooks Inventory Management Payment Integration

Salesforce Scrum Master

JerseySTEM

Apr 2024 - Jul 2024 (3 months)

Served as Salesforce Scrum Master in a volunteer capacity, facilitating agile ceremonies and coordinating Salesforce-related deliverables for education-focused projects.

Scrum Master Sprint Planning

Salesforce Administrator

ExtraHop Networks

Apr 2022 - Jul 2023 (1 year 3 months)

Designed BambooHR-to-Salesforce integrations to automate employee lifecycle provisioning, administered Salesforce for 850+ global users, resolved 1,200+ monthly support tickets, and automated workflows reducing manual hours by 80%+.

Salesforce Administration BambooHR Employee Lifecycle Access Management Salesforce CPQ API Integration Workflow Automation

Salesforce Administrator

Deveau Group

Jan 2022 - Apr 2022 (3 months)

Led a team of intern Salesforce administrators through client implementation projects, coordinating deliverables and providing technical guidance with process documentation.

Salesforce Administration Team Leadership Implementation Lucidchart Project Coordination

Salesforce Administrator Trainee

Supermums

Sep 2021 - Apr 2022 (7 months)

Completed Salesforce Admin certification training and achieved Trailhead Ranger status while supporting trainee-level Salesforce administration tasks and platform learning.

Salesforce Administration Certification Platform Configuration Admin Tasks Learning Development

People Operations Specialist

Merlin Entertainments

Oct 2019 - Sep 2021 (1 year 11 months)

Served as Tier 1 HR support and led nationwide preboarding/onboarding and Ceridian Dayforce administration for 5,800 employees across 30+ locations, building centralized HR policies and maintaining I-9 audit-ready compliance.

Dayforce Onboarding I 9 Compliance Benefits Administration Payroll Support Employee Relations

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Business Administration, Human Resource Management

Grade: Cum Laude

Completed a Bachelor of Business Administration in Human Resource Management, graduating Cum Laude with an international HR focus and SHRM-curriculum certification.