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Daphne David

@daphnedavid

Project management and transformation professional at Hitachi Energy who built PowerApps trackers and Power BI dashboards for five CSS centers.

India

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What I'm looking for

I'm seeking to leverage my skills and experience to drive transformation and deliver exceptional results in a dynamic organization.

At Hitachi Energy Pvt Ltd, I built Sunbeam trackers in PowerApps for five CSS centers and developed Power BI dashboards to monitor key performance metrics. I also coordinated strategic initiatives using the Hackett GBS Maturity Assessment framework.

I led a POSH awareness campaign through CSS that reached over 1,000 employees, with awareness sessions, panel discussions, AMA events, videos, and live performances.

At HCL Technologies Pvt Ltd, I managed PMO operations supporting 60+ clients with a team of 26 resources. I streamlined finance and billing processes, contributing to a 30% increase in billing efficiency, and helped improve compliance scores by 15%.

Earlier, at Accenture Services Pvt Ltd, I authored a PMO handbook that reduced onboarding time by 30% and developed a knowledge management site that reduced query resolution time by 40%. At Tata Consultancy Services Pvt Ltd, I supported PMO delivery and process improvements, including an onsite assignment in Phoenix, Arizona.

Experience

Work history, roles, and key accomplishments

Global Transformation Lead

Hitachi Energy Pvt Ltd

Apr 2022 - Jun 2025 (3 years 2 months)

Spearheaded global leadership engagements and strategic communications across global CSS centers. Implemented strategic ideas for infrastructure setup across 5 CSS centers globally.

PowerApps Power BI SharePoint Project Management Data Analysis Reporting Automation Lean Six Sigma Knowledge Management Stakeholder Management

Manager – PMO Operations

HCL Technologies Pvt Ltd

Sep 2018 - Nov 2021 (3 years 2 months)

Served as CPO Functional Lead for PMO activities, supporting 60+ clients with a team of 26 resources. Implemented PMO activities and trained over 100 freshers and experienced resources.

PMO Project Management Finance Billing Compliance Dashboarding Stakeholder Management Training

Assistant Manager

Accenture Services Pvt Ltd

May 2010 - Jul 2018 (8 years 2 months)

Led multiple contracts across geographies, managing overall back-office PMO delivery at the account level. Directed global resource management processes and authored a comprehensive PMO handbook.

PMO Resource Management Financial Management Reporting Process documentation Knowledge Management Staffing

PMO Consultant

Tata Consultancy Services Pvt Ltd

Aug 2005 - May 2010 (4 years 9 months)

Managed offshore PMO activities as Onsite Coordinator in Phoenix, Arizona. Provided support for client's intranet tools and established guidelines for Solution Delivery Framework.