Dante Santos

Coordinated research and development efforts to optimize product development processes and reduce production costs. Conducted data-driven research on technologies and trends, and developed predictive models to forecast demand, achieving a 12% reduction in production downtime.

Supported data analysis initiatives for stock trading systems, ensuring data accuracy during certification. Improved data collection and reporting accuracy by 10% through automation projects and collaborated with developers to enhance data pipelines.

Led data collection and analysis initiatives to enhance operational efficiency in production processes. Utilized statistical methods to evaluate product defects and developed dashboards for management insights.

As a Systems Analyst, I ensured clients connected to the certification environment for trading applications testing. I contributed to automating certification processes, provided support for networks, VPNs, databases, and both Windows and Linux servers, and supported applications related to stock trading and the FIX Protocol.

Oversaw the entire IT infrastructure, managing servers, SQL databases, networks, and security systems. Developed client relationships through sales engineering and provided training on new products. Coordinated IT support and participated in marketing efforts, showcasing versatility in technical and non-technical domains.

As an IT Consultant, I provided essential support to brokers and employees, ensuring seamless operations within the bank. I facilitated teleconferences among teams in Germany, the USA, and England, enhancing my organizational and communication skills. I delivered Help Desk support to developers and international clients, refining my problem-solving abilities and managing multiple tasks under pressure while maintaining high service quality.

As a Support Analyst II at Freescale Semiconductor, I provided comprehensive support for users on the Windows platform, including telephony, teleconferencing, networks, and servers. This role required strong technical troubleshooting skills and effective communication with users to resolve issues promptly, showcasing my adaptability in a fast-paced environment.

Pursuing a Formação Cientista de Dados 4.0, focusing on advanced data science techniques and methodologies to prepare for a career in data analytics and machine learning.

Completed an MBA in Management and Engineering Products and Services, focusing on the integration of management principles with engineering practices to enhance product development and service delivery.

Earned a Bachelor's degree in Information Systems, covering essential topics in software development, database management, and information technology systems.