At TaskUs, I coordinated time-critical air and ground freight for medical, life sciences, and aerospace customers, managing shipments from order creation through delivery.
I reviewed BOL, POD, AWB, MAWB, and HAWB documents and handled Class 9, UN 1845 dry ice and cryopreserved shipments in line with carrier and regulatory requirements.
I kept clients, couriers, and drivers informed about ETAs and pickup and delivery instructions, and rerouted shipments when disruptions arose. I also monitored SLA compliance and escalated risks early.
I built Power BI and Google Sheets dashboards that uncovered recurring TMS data issues and helped improve reporting accuracy. At IQVIA, I scheduled logistics tasks for pharmaceutical clients and maintained KPI dashboards and delivery reports.
