Open to opportunities

Daniil Petelkov

@daniilpetelkov

Message

I support customers, resolve requests, and keep fast-paced operations running smoothly.

Armenia

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve requests, coordinate with teams, communicate professionally, and contribute to efficient service operations.

I've supported customers at ComTechCenter LLC, answering organizational and financial questions, creating service requests, and coordinating resolutions with internal teams.

My experience also includes B2B outbound sales at Ermak KG and maintaining efficient, high-quality operations under pressure at Kontora LLC. I communicate professionally in Russian and English and enjoy connecting with people through Magic: The Gathering and D&D 5E.

Experience

Work history, roles, and key accomplishments

Hotline Cook

Kontora LLC

Oct 2023 - Jun 2026 (2 years 8 months)

Maintained consistent quality and efficiency during high-demand periods. Organized workflow to minimize customer waiting times and coordinated with team members to ensure smooth kitchen operations.

Food Preparation Time Management Team Coordination Attention To Detail safety standards

B2B Sales Manager

Ermak KG

Feb 2023 - Jun 2023 (4 months)

Conducted outbound cold calls to potential B2B clients and presented products and services to business customers. Identified customer needs and supported the sales process from initial contact to further communication.

Cold Calling B2B Sales Customer Needs Analysis Objection Handling Communication Skills

Customer Support/Consultation Manager

ComTechCenter LLC

Oct 2021 - Dec 2022 (1 year 2 months)

Communicated with customers and provided consultations on organizational and financial matters. Handled customer questions, created tasks for internal departments, and coordinated requests to ensure timely resolution.

Customer Support Consultation Problem Solving Coordination Task Management

Education

Degrees, certifications, and relevant coursework

Ural State University (UrGAU)

Veterinarian, Veterinary Medicine

2020 -

Pursuing a Veterinarian degree. Currently on academic leave and considering further education options, including transferring to another program or university.