Sandra L Medina

As a seasoned contact center manager, I have a proven track record of driving patient satisfaction and improving overall experience. With a strong background in quality assurance and leadership, I have successfully launched remote call centers, developed patient support programs, and managed teams to ensure timely and effective resolution of patient concerns. My expertise in data analytics and quality management has enabled me to identify trends and opportunities for enhancing patient support initiatives and outcomes.

Throughout my career, I have demonstrated my ability to lead cross-functional teams, improve product quality, and reduce defects through continuous process improvements. I am a strong believer in the importance of training and development, and have provided guidance to team members on quality procedures and best practices to maintain high standards of quality assurance.

With a strong work ethic and punctuality, I am eager to contribute positively to team goals and drive action plans to achieve exceptional results. My technical skills include MS Office 365, technical support experience with Windows/MAC OS, and strong presentation skills.