Daniel Udoh
@danieludoh1
Site Reliability & Application Support Engineer focused on payment systems, high availability, and automation.
NigeriaWhat I'm looking for
I am a results-driven Site Reliability and Application Support Engineer with deep experience in payment solutions, distributed application reliability, and incident management. I specialise in ensuring high availability, resilience, and operational efficiency across mission-critical services.
Throughout my career I have led incident response, run war rooms, conducted RCAs, and driven business continuity planning while collaborating with product, engineering, infrastructure, and OEM partners. I have implemented observability and automation using tools like Grafana, Prometheus, New Relic, GCP metrics, Kubernetes, and Python to reduce manual toil and improve MTTR and SLO attainment.
Key achievements include automating client reporting and operational scripts, optimising SQL performance, integrating Prometheus with Grafana, and defining release readiness and escalation processes that measurably improved resolution times and deployment confidence.
Experience
Work history, roles, and key accomplishments
Senior Site Reliability Engineer
Moniepoint Inc.
Jun 2025 - Present (6 months)
Implemented SRE dashboards and automated reporting to monitor MTTR/MTTA and uptime, led incident war rooms and RCAs for POS channel outages, and drove failover and continuity exercises to minimise merchant impact.
Senior Site Reliability Engineer
Zone Network
Mar 2024 - Jun 2025 (1 year 3 months)
Owned technical escalations and SLO delivery for blockchain card services, implemented CI/CD with Kubernetes/Helm, and built Prometheus/Grafana dashboards to support 99.9% uptime.
Site Reliability Engineer
Moniepoint Inc.
Aug 2023 - Mar 2024 (7 months)
Maintained high availability of GCP-hosted applications, built dynamic SQL Grafana dashboards, reduced API/payment issue resolution time by 20%, and automated operational tasks with Python.
Application Support Engineer
Nigerian Inter-bank Settlement System
Mar 2022 - Jul 2023 (1 year 4 months)
Resolved critical production issues for enterprise payment systems and APIs, created automated reporting tools to enhance transaction visibility, and supported upgrades and migrations with cross-team coordination.
E-payment Support Engineer
Fidelity Bank Plc
Mar 2019 - Mar 2022 (3 years)
Provided Tier 2/3 support for electronic payment infrastructures, managed third-party integrations, automated reconciliation/reporting scripts, and reduced operational dependency through tooling.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science (Hons), Accounting
2014 - 2018
Grade: Second Class Upper Division
Completed a Bachelor of Science (Hons) in Accounting, graduating with Second Class Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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