Daniel Tovar

I’m a Product Analyst and Enablement Leader focused on scaling training and onboarding operations for customer support, operations, and BPO teams serving primarily US-based clients. I lead enablement in fully remote environments while researching products and services for business integration, using data to assess profitability, feasibility, scalability, and market potential.

In my current role, I research and evaluate new products by analyzing profitability, operational feasibility, scalability and customer demand. I’ve contributed to the successful launch and enablement of multiple travel permit products for Caribbean destinations, and I design and maintain SOPs, workflows, internal documentation, and training materials to support operational readiness and scalable adoption.

Previously, I owned the global training and enablement strategy for a fully remote organization and led a team of 5 Trainers. I also directly managed an additional team of 6 Customer Support Agents, trained and evaluated 15–20 new hires per week, and made hiring continuation decisions while coordinating role transitions with Operations and Support Managers.

I’ve built practical onboarding systems—like a 6-week onboarding framework with learning paths, evaluation templates, and certification criteria—enabling the onboarding of 190+ agents across 3+ complex products. I also rebuilt and scaled the training function from 2 trainers to a fully operational department, maintaining a continuously updated, standardized Knowledge Vault.