Daniel Lipok
@daniellipok
Senior IT Engineer at Virginia Retirement System supporting identity and network systems for 600 users.
United StatesWhat I'm looking for
At Virginia Retirement System, I provide senior-level identity and network-adjacent support for a 600-user environment. I administer Active Directory, troubleshoot VPN and access issues, and review firewall and security logs.
I’m the technical escalation point for frontline support, resolving complex connectivity, access, and endpoint incidents. I also led an employee laptop refresh and implemented Microsoft automation tools and Copilot AI to streamline scheduling and workloads.
At Truist, I supported a migration of over 6,000 users from Citrix to Azure Virtual Desktop. Implementing Azure Active Directory helped transfer 99% of user accounts, and post-migration support reduced identity and access-related tickets by 30%.
At Talentbridge, I contributed to converting an Avaya IP Office on-premises PBX to Avaya Cloud VOIP, which reduced maintenance costs by 95% and increased system uptime by 90%. I’m eager to contribute as a Network Engineer, using my experience in identity, troubleshooting, and network-adjacent support.
Experience
Work history, roles, and key accomplishments
Senior IT Engineer
Virginia Retirement System
Mar 2025 - Present (1 year 6 months)
Provided senior-level identity and network-adjacent support for a 600-user public-sector environment, administering Active Directory, troubleshooting VPN and access issues, reviewing firewall logs, and leading an enterprise laptop refresh with Microsoft automation and Copilot AI.
Technical Analyst
T-Metrics
May 2024 - Jan 2025 (8 months)
Delivered front-line technical support by diagnosing and resolving issues, refining system configurations, enhancing call management, creating detailed documentation, and assisting in process improvements to boost operational efficiency and user satisfaction.
IT Technician II
Truist
Mar 2023 - Mar 2024 (1 year)
Developed and maintained robust administration and security protocols for in-house applications and databases, achieving 99.9% compliance with banking standards. Enhanced operational efficiency by utilizing ServiceNow data to identify workflow inefficiencies, resulting in a 20% reduction in ticket intake.
IT Analyst
Talentbridge
Oct 2021 - Mar 2023 (1 year 5 months)
Analyzed and tracked outdated equipment, reducing downtime by 10%. Managed the conversion of an Avaya IP Office on-premises PBX to an Avaya Cloud VOIP system, resulting in a 95% reduction in maintenance costs and a 90% increase in system uptime.
Education
Degrees, certifications, and relevant coursework
Colorado State University Global
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science with an estimated completion in 2026.
Learn.Microsoft.com
Microsoft Certified: Azure Fundamentals, Cloud Computing
2023 - 2023
Earned the Microsoft Certified: Azure Fundamentals certification in 2023.
CompTIA
CompTIA A+ and Network+, Information Technology
2022 - 2022
Earned the CompTIA A+ and Network+ certifications in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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