Open to opportunities

Danielle Johnson

@daniellejohnson1

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Detail-oriented law graduate skilled in legal research, client support, and IT consulting.

Jamaica

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What I'm looking for

I seek a client-focused role combining legal research, document management, and IT support in an organization that values collaboration and professional growth.

I am a Bachelor of Laws (LLB) graduate from the University of the West Indies with practical experience supporting attorneys, conducting legal research, and managing client communications. I combine legal knowledge with hands-on IT and customer service experience to streamline workflows and protect sensitive data.

In my current role I assist with document preparation, case file management, and technical troubleshooting while coordinating with clients and developers to implement efficient data entry and records systems. Previously, I maintained a 95% satisfaction rate handling HR-related queries at a major call centre and gained strong customer-facing skills through multiple Work & Travel placements in the U.S.

I am driven to apply my cross-functional abilities in a client-focused environment that values growth and collaboration, offering meticulous attention to detail, reliable technical support, and clear, professional communication.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Earle and Wilson Attorney at Law

Oct 2024 - Present (1 year)

Assist attorneys with legal document preparation, conduct legal research and summaries, manage client communications, and provide IT support to streamline workflows and maintain accurate case records.

Legal Research document preparation Client Relations Microsoft Office Data Entry Records Management

Front Desk Agent

Best Western

May 2023 - Sep 2024 (1 year 4 months)

Provided front desk support during seasonal Work and Travel programs, handling guest check-ins/check-outs, bookings, payments, and customer inquiries to ensure positive guest experiences.

Payment Processing Customer Support Google Workspace Communication Problem Solving

Work and Travel Student

Port A Pizza

Jun 2022 - Sep 2024 (2 years 3 months)

Worked seasonal roles including chef, cashier, busser, and phone operator, performing food preparation, cashiering, and customer service duties across multiple summer terms.

Food Preparation Cashiering Customer Service Time Management Multitasking Cash Handling

Amazon ERC Representative

Sutherland Call Centre

Oct 2021 - Jun 2022 (8 months)

Resolved HR-related queries for Amazon employees, provided benefits and policy information, and maintained a 95% customer satisfaction rate through timely issue resolution and clear communication.

Customer Service HR Support Call Center Operations Benefits Administration CRM Communication Problem Solving Quality Assurance

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Laws (LLB), Law

Bachelor of Laws (LLB) program completed with expected graduation in 2025; coursework and practical experience in legal research and client support.

Caribbean Advanced Proficiency Examination (CAPE)

CAPE, Pre-university/Advanced Secondary Certification

2020 - 2022

Completed CAPE Unit 1 (2020–2021) and Unit 2 (2021–2022) with subjects including Law, Food & Nutrition, Sociology, Communication Studies, and Caribbean Studies.

Caribbean Secondary Education Certificate (CSEC)

CSEC, Secondary Education

2019 - 2020

Completed CSEC examinations (2019–2020) with subjects including EDPM, Mathematics, English Language, English Literature, History, Religious Education, Information Technology, Social Studies, and Food & Nutrition.