Open to opportunities

Ebony User

@ebonyuser1

Message

I keep real estate, resort, legal, and customer operations running smoothly.

Jamaica

Message

What I'm looking for

I'm looking for an administrative or operations role where I can support clients, maintain organized systems, coordinate day-to-day processes, and continue growing in real estate, hospitality, legal, or customer service environments.

I've supported operations at Bessa Living Resort, coordinating reservations, guest inquiries, vendor activity, owner communications, invoicing, and expense tracking while upholding an eco-luxury guest experience.

At Samuels Real Estate Brokerage Limited, I handled client, attorney, and tenant communications; arranged property viewings; drafted attorney letters; maintained records; tracked monthly expenses in Excel; and supported account management. I've also provided customer support at Ibex Global, documenting inquiries and resolutions while ensuring issues were fully resolved.

My background also includes legal research support at Hussey Legal and administrative case reporting and payment tracking at Priority Property Services. Outside work, I contribute to animal rehabilitation and elderly outreach initiatives.

Experience

Work history, roles, and key accomplishments

Resort Liaison

Bessa Living

Dec 2025 - May 2026 (5 months)

Managed reservations, guest inquiries, and booking coordination across channels. Supported guest experience with pre-arrival planning and on-site coordination, and assisted with owner communications and operational updates.

Reservations Guest Relations Booking Coordination Vendor coordination Invoicing Process Optimization Customer Service

Administrative Representative

Samuels Real Estate Brokerage Limited

May 2021 - Aug 2025 (4 years 3 months)

Handled inbound and outbound calls to clients, attorneys, and tenants. Managed monthly expenses through Excel, drafted attorney letters, and enlisted properties for succession.

Client Relations Excel Account Management Real Estate Scheduling

Customer Support Representative

Ibex Global

Apr 2022 - Nov 2022 (7 months)

Managed inbound and outbound calls with professionalism. Accurately documented customer inquiries and resolutions, and crafted clear and effective customer support emails.

Customer Support Call Handling Documentation Email Communication problem resolution

Administrative Representative

Priority Property Services

Aug 2019 - Aug 2021 (2 years)

Typed accident reports from investigators and recorded incoming cases from insurance companies. Assisted in vetting completed reports and compiled weekly case summaries for management.

Data Entry Case Management Report Writing Insurance Payment Tracking