Danielle Coward
@daniellecoward
Customer-focused Registered Nurse and process-minded leader who improves patient, team, and workflow experiences through clear education.
ZimbabweWhat I'm looking for
I’m a customer-focused Registered Nurse with 20+ years of experience spanning healthcare, customer service, team leadership, education, and process improvement. I build trusted relationships with patients and families by translating complex information into clear, actionable plans.
In my current role, I coordinate care through complex journeys, tailor education and communication to individual needs, and contribute to clinical practice through council work. I also develop and present recurring evidence-based education sessions for nursing staff, and I precept new graduate nurses and nursing students while standardizing onboarding with a comprehensive binder.
I’ve also led high-impact customer service operations as an office manager and earlier as a customer service representative—resolving escalations, supervising teams, and implementing systems that improved efficiency. From redesigning recognition programs to introducing scheduling mapping software and creating process-focused, AI-assisted educational materials, I consistently look for opportunities to simplify work and strengthen the experience for both customers and teams.
Experience
Work history, roles, and key accomplishments
Clinical Nurse II
Jul 2021 - Feb 2026 (4 years 7 months)
Coordinated patient and family care through complex healthcare journeys, tailoring education and communication into clear, actionable plans. Served on unit and hospital professional practice councils, led recurring evidence-based education sessions, and improved onboarding and recognition programs.
Office Manager
HomeTeam Pest Defense
May 2014 - Dec 2017 (3 years 7 months)
Managed daily office operations while supervising a five-person customer service team and resolving escalated customer issues. Coordinated technician schedules, customer communications, payroll, accounts receivable/collections, and operational reporting, and improved scheduling efficiency with mapping software.
Customer Service Representative
HomeTeam Pest Defense
Jan 2010 - May 2014 (4 years 4 months)
Managed high-volume inbound and outbound customer communications while scheduling appointments and maintaining accurate documentation. Helped customers with billing questions, service requests, and account concerns.
Volunteer
Rawai Animal Lovers Shelter
Identified operational gaps and created tools and resources to improve information management, workflow visibility, and adoption support. Produced AI-assisted educational handouts, organized digital media systems, and developed promotional and fundraising materials for community events.
Cashier
Provided customer service excellence and supported operational needs at Firehouse Subs before progressing to General Manager.
General Manager
Led daily operations and customer service, including hiring, scheduling, staff development, and inventory management. Advanced into the role through demonstrated leadership and customer service excellence.
Education
Degrees, certifications, and relevant coursework
St. Petersburg College
Associate's of Science in Nursing, Nursing
Associate's of Science in Nursing from St. Petersburg College, completed in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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