At CODY FOSTER & CO., I supported B2B e-commerce clients with customer support, wholesale order management, and lead generation. I managed client inquiries through email and phone and coordinated order fulfillment.
I processed 100+ wholesale orders per month with high accuracy and generated 30+ qualified leads weekly through outbound outreach. I also maintained a 95%+ customer satisfaction rating and an average response time under two hours.
As an Advisor I, Collections at CONCENTRIX PH, I handled debt collection and financial recovery across chat, email, and outbound calls. I also supported high-volume retail e-commerce inquiries, including order tracking, returns, and exchanges.
