At Nearmap, I built and scaled global support operations and created the Technical Account Management function from the ground up, supporting enterprise accounts representing over $100M ARR.
I reduced enterprise issue resolution time by approximately 34% through workflow optimization, clearer escalation ownership, and standardized support processes. I also created more than 100 operational workflows, onboarding guides, and support standards.
In the USAF Space Program, I created and maintained schedules for 35 GPS satellites and produced thousands of signal analysis products. I also extracted over 46,000 hours of nuclear detonation detection data.
