Open to opportunities

Daniela Silva

@danielasilva

Message

Digital marketing and business management graduate specializing in social media copywriting and content.

Italy

Message

What I'm looking for

I’m looking for a digital marketing role where I can combine copywriting with content strategy—supporting brand identity, collaborating with teams, and growing my skills in graphic design and communication while delivering measurable results.

I’m a business management graduate with a digital marketing postgrad, focused on writing and shaping brand communication for social media and email. I create promotional and visual materials that support sales goals, and I enjoy collaborating with internal teams to improve communication strategies.

Through roles in complaints management, administration, and team coordination, I’ve built strong leadership, planning, responsibility, and communication skills—especially in fast-moving, high-expectation environments. I’m also currently enrolled in a course to learn more about the graphic design world, bringing a more visual, human-focused approach to my digital marketing work.

Experience

Work history, roles, and key accomplishments

Current

Digital Content & Design

Current

Silfarmaplus Concepção, Produção e Publicação

Dec 2025 - Present (5 months)

Created promotional and visual materials to support the sales team and improve brand-aligned communication. Collaborated with internal teams to strengthen visual communication strategies.

Graphic Design Promotional Design visual communication Content Creation Collaboration Adobe Illustrator

Complaints Manager

José Martinho- Campos de Férias, Lda

Nov 2022 - Nov 2025 (3 years)

Managed customer complaints, ensuring efficient resolution and high satisfaction. Acted as a communication bridge between clients and internal departments to support timely, accurate follow-up.

Administrative Follow Ups Complaint Resolution Customer Satisfaction

Team and Activities Coordinator

José Martinho- Campos de Férias, Lda

Dec 2018 - Aug 2023 (4 years 8 months)

Led and coordinated teams in high-responsibility summer camp environments, planning and managing activities for children and young participants. Developed leadership, communication, and problem-solving skills through day-to-day team support.

Team Leadership Program Planning Communication Problem Solving Team Coordination Stakeholder Management

Administrative

José Martinho- Campos de Férias, Lda

Jun 2021 - Nov 2022 (1 year 5 months)

Supported daily administrative and operational activities, coordinating documentation and internal processes. Contributed to organizational planning and workflow management to improve day-to-day operations.

Administrative Support Documentation Management Process Management Operations Support Workflow Management Communication

Digital Marketing Trainee

Digital Xperience

Feb 2021 - Apr 2021 (2 months)

Managed email marketing campaigns using Sendinblue (Brevo), writing copy for newsletters and social media. Monitored and analyzed social media performance to support ongoing content improvement.

Email Marketing SendinBlue Copywriting Social Media Analytics Newsletter Writing Digital Marketing