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Daniela Cortes

@danielacortes

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CX Specialist at Tiendanube who handled 60 weekly tickets and documented bugs that sped resolution by 20%.

Argentina

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What I'm looking for

I’m looking for a junior UX/UI, junior UX Research, or product-focused CX role, preferably remote or hybrid.

At Tiendanube, I handled 60 weekly tickets with a two-minute first response and 97% CSAT, supporting stores through Zendesk. I also documented configuration bugs with technical teams, helping accelerate resolution by 20%.

In my Success Customer Experience role, I managed high-value accounts with complex operations and coordinated with CX, Product, and Back Office to identify customer pain points and reduce process deviations.

At BBVA and Santander Argentina, I helped customers with banking needs, from resolving Home Banking access issues to supporting accounts, cards, loans, and insurance. At Santander, I maintained a 95% NPS across in-person service and digital support.

I’m building on my customer experience background with training in UX Research, UX/UI, and digital graphic design. I’ve studied Figma, Balsamiq, Photoshop, and Illustrator, and I’m looking for a junior UX/UI, junior UX Research, or product-focused CX role, preferably remote or hybrid.

Experience

Work history, roles, and key accomplishments

Success Customer Experience

Tiendanube

Sep 2025 - Jul 2026 (10 months)

Managed the Success/High-Value portfolio with the highest sales volume and operational complexity, providing tailored solutions to ensure retention and satisfaction of leading brands. Coordinated with CX, Product, and Back Office teams to identify pain points and optimize processes.

Customer Experience Account Management Retention Stakeholder Management Process Optimization

Customer Experience Gurú (Envío Nube)

Tiendanube

Aug 2025 - Jul 2026 (11 months)

Handled 60 tickets per week with 2-minute first response and 97% CSAT, providing omnichannel support via Zendesk. Documented bugs in GitHub, accelerating resolution by 20%, and created internal documentation and training materials for a team of 20.

Zendesk GitHub Customer Support Omnichannel Documentation Training Fraud Detection

Gestora express

BBVA

Jul 2025 - Aug 2025 (1 month)

Identified customer needs from first contact and directed them to the appropriate executive or cashier, reducing wait times. Resolved key blocks, password resets, and Home Banking requests, with 65% of issues resolved without escalation.

Customer Service Problem Solving Home Banking Process Improvement

Representante de Servicios al Cliente

Santander Argentina

Sep 2024 - Dec 2024 (3 months)

Managed a client portfolio with consultative selling of accounts, cards, loans, and insurance. Maintained NPS at 95% through in-person service, digital terminal support, back office, and documentation auditing.

Customer Service Consultative Selling NPS Back Office Documentation

Customer Service Agent (Newsan Motorola)

Solu

Oct 2023 - Feb 2024 (4 months)

Managed omnichannel after-sales for Motorola via Newsan using Salesforce, Oracle EBS, VTEX, and Wise CX, keeping operational KPIs within the 87% target. De-escalated critical incidents with 75% resolved on first contact.

Salesforce Oracle EBS VTEX Wisecx Customer Support De escalation

Asesora de Atención al Cliente (Samsung Argentina)

e.tres

May 2023 - Jul 2023 (2 months)

Supported Samsung buyers before and after purchase using VTEX, Genesys, and BeAware, achieving 88% effectiveness in the shopping experience.

VTEX Genesys BeAware Customer Support Ecommerce

Asesora telefónica

Grupo OMINT

Jan 2023 - Jun 2023 (5 months)

Resolved requests, medical consultations, and authorizations by phone (15 cases per day) and collaborated on protocols that reduced times and repeated queries by 15%.

Phone Support Medical Authorization Process Improvement

Recepcionista en Consultorio Médico Privado

Consultorio Médico Privado

Jan 2022 - Jun 2023 (1 year 5 months)

Provided reception and administrative support in a private medical office.

Ejecutiva de cuentas

Roker

Sep 2017 - Mar 2020 (2 years 6 months)

Managed client accounts and relationships.

Mesa de Ayuda Banca BIP

Provincia NET

Jun 2017 - Oct 2017 (4 months)

Provided help desk support for banking services.

Analista de atención al cliente

Aegis Argentina

Mar 2013 - May 2017 (4 years 2 months)

Resolved high-priority claims and advised merchants and SMEs on complex Visa and AMEX card settlements. Validated identities in real time and detected potential fraud in critical transactions.

Customer Service Fraud Detection Visa AmEx Identity Verification