Looking for a job

Dana Virgo

@danavirgo

Technology Portfolio Manager at CDW modernizing enterprise demand intake with Copilot agents and saving an estimated 300+ hours annually.

United States

Message

At CDW, I lead enterprise demand intake and portfolio governance, aligning business and technology priorities with strategic objectives. I co-developed the TE&S AI Intake Agent and independently designed an asynchronous demand-vetting Copilot skill, saving an estimated 300+ hours annually while improving demand quality and time-to-qualification.

Earlier at CDW, I led two Scrum teams delivering an enhanced customer login and checkout experience. At AmTrust Financial Services and KeyBank, I worked across business and technology teams on solution strategy, delivery governance, and process improvements, including Lean Six Sigma work that delivered more than $200,000 in cost savings.

Experience

Work history, roles, and key accomplishments

Current

Technology Portfolio Manager

Current

CDW, LLC

Jan 2021 - Present (5 years 9 months)

Serves as strategic business relationship manager and change agent, leading alignment across business and technology leadership on enterprise demand, priorities, and value delivery. Owns enterprise demand intake and governance, and leads business case development and benefits-realization framing.

Business Systems Analyst

AmTrust Financial Services

Jan 2017 - Dec 2021 (4 years 11 months)

Drove future solution strategy with business and IT development teams, aligning delivery with the platform vision. Drove improvements to the service development lifecycle and governance processes, and led end-to-end implementation planning.

Solution Strategy Service Development Governance Implementation Planning Change Management Stakeholder Liaison Feature Translation Business Value

Business Analyst

KeyBank

Jan 2012 - Dec 2017 (5 years 11 months)

Defined scope, requirements, and change proposals for large-scale initiatives ranging from $500,000 to multimillion-dollar projects. Delivered more than $200,000 in cost savings by applying Lean Six Sigma Green Belt methodologies to streamline operational processes.

Project Scope Definition Requirements Analysis Change Requests Lean Six Sigma Process Improvement Subject Matter Expertise

Project Coordinator

KeyBank

Jan 2009 - Dec 2012 (3 years 11 months)

Coordinated multiple related projects directed toward strategic business objectives using Agile and Scrum methodologies. Owned status reporting, client communication, and coordination with project management to ensure timely, quality delivery.

Agile Scrum Status Reporting Client Communication Project Coordination Process Improvement

Education

Degrees, certifications, and relevant coursework

Indiana Wesleyan University

Bachelor of Science, Business Information Systems Management

Grade: Magna Cum Laude

Activities and societies: Dean's List, Sigma Kappa Delta Honor Society

Earned a Bachelor of Science in Business Information Systems Management, graduating Magna Cum Laude with Dean's List and Sigma Kappa Delta Honor Society recognition.