At Congo Brands, I oversaw customer order fulfillment for CPG brands including Alani Nutrition and Prime Hydration, monitoring inventory and resolving shipping and compliance issues. I reduced customer compliance chargebacks by 10% monthly by working with inventory, logistics, and 3PL teams.
I also created onboarding SOPs, training manuals, and role-specific schedules that accelerated new-hire productivity by 20%. Earlier, at Team Travel Source, I coordinated hotel accommodations and event logistics for youth sporting events, and at Varsity Brands I planned cheerleading competitions and saved $400,000 in event budgets.
