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@dametriauser

Customer service representative at Magellan Health who assisted members with benefits, claims, appointments, and authorizations.

United States
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What I'm looking for

I’m seeking a position where I can use my customer service and organizational skills, educational background, and ability to work well with people.

At Magellan Health, I answered calls and assisted providers and members with questions about benefits and services. I also helped schedule appointments and find providers.

I assisted with claim status and corrections, created authorizations, and connected callers in crisis to appropriate channels.

As Data Management III at Magellan Health, I scanned claims and documents, fulfilled requests, and verified requestor information before sending documentation.

Through Wellness with Dametria, I provided esthetician services and handled scheduling, customer service, business marketing, and payments. I’m a Licensed Esthetician (CA/NV Certified) and have education in esthetics and massage therapy.

Experience

Work history, roles, and key accomplishments

TC

Lead Massage Therapist and Office Worker

TQ Chiropractic

Jul 2016 - Aug 2018 (2 years 1 month)

Performed massage therapy services and managed appointment scheduling. Handled front desk documentation and data entry.

BS

Esthetician

Bellagio Salon and Day Spa

Feb 2016 - May 2016 (3 months)

Provided esthetician services to clients.

RS

Esthetician

Ritual Salon and Spa

May 2014 - Apr 2015 (11 months)

Provided esthetician services to clients.

Education

Degrees, certifications, and relevant coursework

Bellus Academy logoBA

Bellus Academy

Licensed Esthetician, Esthetics

Graduated in July 2013 with a major in Esthetics.

Concorde Career College logoCC

Concorde Career College

Diploma, Massage Therapy

Graduated in April 2009 with a major in Massage Therapy.

SS

San Diego High School: Educational Complex: School of International Studies

High School Diploma, General Studies

Graduated from high school in June 2008.

Tech stack

Software and tools used professionally

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