Open to opportunities

Dalvin Wray

@dalvinwray

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IT Consultant passionate about software development and operational efficiency.

Jamaica

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration within a dynamic team.

I'm an IT Consultant with a strong background in software development and a commitment to enhancing operational efficiency. Currently, I work with the World Bank Group, where I develop and implement application workflows using Power Automate, ensuring streamlined processes and improved user satisfaction. My role involves delivering expert IT support, troubleshooting complex issues, and collaborating with vendors to maintain high service standards.

Previously, I served as a Junior Software Developer at Jewels & Time, where I contributed to the development of a cloud-based inventory system. My academic achievements include a Bachelor's Degree in Information Technology and an Associate's Degree, graduating Summa Cum Laude with a GPA of 3.76. I am dedicated to continuous learning and applying my skills to solve real-world problems.

Experience

Work history, roles, and key accomplishments

Current

IT Consultant

Current

World Bank Group

Nov 2023 - Present (1 year 7 months)

As an IT Consultant, I developed application workflows using Power Automate, provided expert IT support, and managed service requests through ITSM platforms. I also troubleshot complex network issues and collaborated with vendors for hardware repairs, ensuring high customer satisfaction and operational efficiency.

Power Automate IT Support ITSM Troubleshooting Network Management Customer Service Documentation Workflow Optimization Vendor Management

Junior Software Developer

Jewels & Time

Jul 2022 - Jan 2023 (6 months)

In my role as a Junior Software Developer, I collaborated with the owner to develop a cloud-based inventory system and successfully migrated existing data to the new platform.