I'm driving digital communication and customer engagement at Family Tours Company across Family Tours Egypt, Family Tours Hajj & Umrah, Family Tours Canada, and Tripsy Egypt. I create content, captions, promotional campaigns, and creative concepts for travel and religious tourism products.
I qualify inquiries, nurture leads through booking conversion, resolve customer complaints, and turn customer feedback into practical improvements to the online booking experience. I also coordinate with marketing teams, external partners, and travel operations to keep campaigns aligned with brand guidelines.
Alongside my work at Family Tours, I manage client communications and marketing deliverables at FAAM Agency. My background in social media moderation, sales, visual design, and a Fine Arts degree helps me bring clear communication and creative thinking to client-facing work.
