Cynthia Tobaiwa

I am a dedicated and resourceful professional with extensive experience in administrative support, customer service, and community engagement. My career spans over a decade, during which I have honed my skills in organizational management, client relations, and problem-solving, making me an ideal candidate for remote work opportunities in customer care or administration.

Professional Experience

Administrative Expertise: My experience includes managing day-to-day office operations, scheduling, data entry, and document preparation. I excel at streamlining processes, ensuring efficiency, and maintaining attention to detail in all tasks.

Customer Service Excellence: As a real estate agent with Diketso Affordable Housing Solutions (2019–2024), I developed strong interpersonal and communication skills, guiding clients through complex property transactions and addressing inquiries with professionalism and empathy.

Community Engagement: My roles with the Zimbabwe AIDS Network and Girl Child Network equipped me with the ability to connect with diverse populations, foster collaboration, and deliver impactful results in community development initiatives.

Education and Professional Development

BA Honors in African Languages and Culture – Midlands State University

NQ4 Real Estate Qualification – South Africa

Certifications in:

Administrative Professionals

Data Analysis

Project Management

(Completed through Montec Foundation in collaboration with Microsoft South Africa)

Skills and Competencies

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Skilled in CRM tools, email management, and data organization

Strong written and verbal communication skills

Exceptional problem-solving and conflict-resolution abilities

Highly adaptable and capable of working independently in remote settings

Current Focus and Interests

Now based in Manitoba, Canada, I am actively seeking remote work opportunities that align with my skills in customer care and administrative support. I am passionate about creating seamless client experiences, enhancing team efficiency, and contributing to organizational success from a remote environment.

In addition to my professional endeavors, I am a creative thinker and an aspiring social media poet, using platforms to explore themes of resilience, cultural identity, and community growth. My artistic pursuits inspire me to approach challenges with creativity and empathy.

Mission

My goal is to leverage my diverse background and skills to provide exceptional support to businesses while fostering meaningful relationships with clients and team members. I thrive in dynamic environments and am eager to contribute to organizations that value collaboration, innovation, and excellence.