Cynthia O’Neal
@cynthiaoneal
Detail-oriented professional with extensive experience in client services.
United StatesWhat I'm looking for
I am a detail-oriented and highly organized professional with extensive experience in client services, legal assistance, and eligibility determination. My career has been defined by my ability to manage sensitive information and maintain accuracy in documentation while delivering exceptional service in fast-paced environments.
As an Eligibility Specialist II at the South Carolina Department of Health and Human Services, I have honed my skills in evaluating client documentation to determine Medicaid eligibility. My previous roles as a Legal Assistant and Receptionist have further developed my expertise in legal document management and client communication. I am passionate about contributing to organizational success and am eager to expand my professional growth in a client-focused administrative or government role.
Experience
Work history, roles, and key accomplishments
Eligibility Specialist II
South Carolina Department of Health and Human Services
Apr 2022 - Feb 2025 (2 years 10 months)
Collected and evaluated client documentation to determine or re-determine Medicaid eligibility. Applied agency policies and procedures to make accurate and timely eligibility decisions, conducting follow-up communications via phone and mail to gather additional required information.
Legal Assistant / File Clerk
Gooding and Gooding, PA
Dec 2005 - Apr 2022 (16 years 4 months)
Maintained firm calendars and scheduled depositions and mediations for three attorneys. Drafted and prepared confidential legal documents including Wills, Powers of Attorney, and Deeds, overseeing their execution and proper filing.
Receptionist
Gooding and Gooding, PA
Sep 1996 - Jul 2004 (7 years 10 months)
Operated a multi-line telephone system and directed calls to appropriate personnel. Greeted and directed visitors to the appropriate staff member, while maintaining front office organization and providing clerical support.
Education
Degrees, certifications, and relevant coursework
USUniversity of South Carolina – Salkehatchie
Associate of Arts, General Studies
Studied a broad curriculum covering various subjects, providing a foundation in liberal arts. Developed critical thinking and communication skills through diverse coursework.
Allendale-Fairfax High School
High School Diploma, General Studies
Completed a comprehensive high school curriculum, preparing for further education. Gained foundational knowledge across various academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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