Open to opportunities

CYNTHIA OBASI

@cynthiaobasi

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Compassionate Registered Nurse with expertise in healthcare and quality assurance.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my healthcare expertise while contributing to quality improvement initiatives and patient care.

I am a dedicated Registered Nurse with two years of clinical experience, currently serving as a Medical and Quality Assurance Officer in the health insurance industry. My journey has equipped me with a robust understanding of claims assessment, customer service, and quality control, allowing me to optimize operational processes and enhance patient satisfaction.

In my current role, I conduct comprehensive audits of clinical practices, develop quality improvement initiatives, and analyze clinical performance data to inform strategic decision-making. My previous experience in a call center environment has honed my communication skills, enabling me to effectively manage client inquiries and guide policyholders through the claims process.

With a passion for delivering high-quality care, I strive to ensure compliance with healthcare regulations while fostering a culture of continuous improvement within my organization. I am committed to making a positive impact in the healthcare insurance sector, ensuring that both patients and clients receive the best possible service.

Experience

Work history, roles, and key accomplishments

Current

Medical Quality Assurance Officer

Current

Ultimate Health Management Services

Nov 2022 - Present (2 years 7 months)

Currently serving as a Medical Quality Assurance Officer, responsible for conducting audits, developing quality improvement initiatives, analyzing clinical performance data, and training healthcare staff. Focused on enhancing patient care and ensuring compliance with healthcare regulations.

Quality Assurance Data Analysis Healthcare Regulations Auditing Compliance Customer Service CRM Software

Utilization Officer (Claims Officer)

Ultimate Health Management Services

Mar 2023 - Sep 2023 (6 months)

Reviewed and verified claims for accuracy, processed claims data, and ensured compliance with healthcare regulations. Collaborated with the fraud department to prevent fraudulent activities while providing customer service to policyholders.

Fraud Detection Customer Service Regulatory Compliance Data Processing Communication

Utilization Officer (Call Centre Officer)

Ultimate Health Management Services

Nov 2022 - Feb 2023 (3 months)

Managed customer inquiries in a call center environment, achieving a high customer satisfaction rate. Resolved issues efficiently, trained new team members, and maintained accurate records in CRM software.

Customer Service CRM Software Communication Data Management Call Center Operations

Staff Nurse

Primus International Super Specialist Hospital

Feb 2021 - Oct 2022 (1 year 8 months)

Provided direct patient care, administered medications, and collaborated with interdisciplinary teams to develop care plans. Participated in quality improvement initiatives and mentored new nursing staff.

Patient Care Quality Improvement Nursing