Looking for a job

Cynthia mgboji

@cynthiamgboji

Customer support and payment operations specialist at YELLOW CARD, resolving transaction issues and supporting 10K+ customers.

Nigeria

Message

At YELLOW CARD, I walked more than 10K customers through account and payment issues and cross-checked wallet top-ups, partner withdrawals, and deposit confirmations, maintaining payment processing accuracy above 98%. I also guided incoming business partners through platform workflows and flagged recurring transaction failure patterns to the operations team.

At INFOSTRATEGY Technology Limited, I supported API-integrated partners and third-party providers with broken transaction flows, processing refunds and reconciliations while completing 95% of cases within SLA windows. Earlier, I handled billing and insurance queries at SWISS Vision Eye Clinic and built client relationships as a Sales Executive at AXA Mansard Insurance Plc.

Experience

Work history, roles, and key accomplishments

Customer Support & Payment Operations Specialist

Yellow Card

Oct 2023 - Mar 2026 (2 years 5 months)

Resolved high-volume customer and payment issues, maintaining a 98%+ accuracy rate and clearing over 250 tickets weekly. Guided business partners through platform workflows and identified recurring transaction failure patterns.

Customer Support Payment Operations Escalation Management Ticket Resolution SLA Adherence Partner Onboarding Transaction Verification Payment Reconciliation Wallet Top Up and Transfer Withdrawals Processing Deposit Verification Excel Slack Telegram CRM Systems

Customer Service Representative

Infostrategy Technology Limited

Jan 2021 - Oct 2023 (2 years 9 months)

Worked with API-integrated partners and third-party providers to resolve transaction flow issues. Processed refunds, reconciliations, and escalations within SLA windows, completing 95% of cases on time.

Customer Support API Support Refund Processing Reconciliations Escalation Management SLA Adherence Case Documentation Multichannel Support Live Chat Email Support Phone Support

Customer Service Executive

Swiss Vision Eye Clinic

Jan 2020 - Jan 2021 (1 year)

Resolved billing disputes and insurance queries, coordinated scheduling and billing, and maintained patient records. Handled front desk and phone inquiries with calm and accuracy.

Customer Service Billing Disputes Insurance Inquiry Support Scheduling Record keeping Front Desk Operations Phone Support

Sales Executive

AXA Mansard Insurance Plc

Jan 2019 - Jan 2020 (1 year)

Grew a personal client book through follow-up calls and policy reviews, guided clients through claims processes, and met monthly sales targets. Managed policy records and flagged renewal dates to retain clients.

Sales Customer Relationship Management Policy Reviews Claims Processing Renewal Management Customer Needs Assessment