Cynthia Burke
@cynthiaburke
Client-focused travel coordinator and guest services professional with strong operations skills.
CanadaWhat I'm looking for
I am a dedicated travel coordinator and guest services professional with a Bachelor of Arts in Community Studies and a Social Services certificate. I bring years of hands-on experience coordinating travel and accommodation, managing confidential databases, preparing daily reports, and supporting front-desk and management tasks in remote and camp environments.
My background includes supervising housekeeping and janitorial teams, training staff, enforcing safety procedures (JHA/SDS), and maintaining quality control to meet client satisfaction standards. I am proficient with Camp Manager, INX, Elite Travel System, ADP, Teams, and Microsoft PowerPoint, Excel, and Word.
I am punctual, team-oriented, and effective under pressure, with certifications in Standard First Aid Level C/AED, WHMIS, Food Safety, Permit to Work / Energy Isolation, and Fire Safety. I welcome opportunities where I can apply my organizational, communication, and client-service strengths to support operations and staff performance.
Experience
Work history, roles, and key accomplishments
Guest Service Agent
Baffin Island
Jan 2020 - Jan 2026 (6 years)
Coordinated travel and accommodation for inbound/outbound staff, managed confidential company database entries, prepared daily reports, and served as front-desk agent providing operational support.
Housekeeping Supervisor
Baffin Island
Jan 2018 - Jan 2021 (3 years)
Coordinated daily tasks and weekly schedules for housekeeping staff, trained new hires, enforced safety protocols (JHA/SDS) and maintained quality control to meet FTQ standards.
General Helper / Housekeeper
Horizon North Camps & Catering
Jan 2014 - Jan 2018 (4 years)
Performed cleaning, sanitation, equipment operation, inventory stocking (FIFO), and assisted with camp shutdown and packing operations to maintain safe, sanitary facilities.
Cook / Kitchen Supervisor
Pizza Delight
Jan 2012 - Jan 2014 (2 years)
Managed kitchen operations, cleaned and sanitized equipment, supervised staff, and ensured food safety compliance and proper storage procedures.
Intake Worker
YMCA Employment Resource Centre
Jan 2009 - Jan 2012 (3 years)
Conducted client intake, provided employment resource support, and coordinated services to assist job seekers in accessing programs and opportunities.
Education
Degrees, certifications, and relevant coursework
CUCape Breton University
Bachelor of Arts, Community Studies (Psychology major, Sociology minor)
Completed a Bachelor of Arts in Community Studies with a major in psychology and a minor in sociology, awarded in 2008.
CUCape Breton University
Certificate, Social Services
Completed a Social Services Certificate at Cape Breton University, awarded in 2008.
Glace Bay High School
High School Diploma, Secondary Education
Completed Grade 12 at Glace Bay High School, graduating in 2004.
Availability
Location
CanadaAuthorized to work in
Job categories
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