Open to opportunities

Crystal Ward

@crystalward

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Pet sitter and social work undergraduate; I deliver trusted animal care, hygiene, and customer-focused support.

United Kingdom

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What I'm looking for

I’m looking for a flexible part-time role where I can apply my customer service, teamwork, and attention to detail—while continuing to grow through new challenges. I’m especially excited to gain further animal-care experience and training.

I’m a dedicated Social Work undergraduate at the University of East Anglia with diverse experience across retail, hospitality, and warehouse operations, alongside independent pet care. I bring teamwork, reliability, and strong communication developed in fast-paced, high-responsibility environments, and I’m comfortable working under pressure with great attention to detail.

Since 2022, I’ve worked as a self-employed Pet Sitter, providing compassionate care, following tailored plans, administering medication, and maintaining hygiene and safety to earn repeat bookings. I’m also DBS checked, actively volunteer in animal care (including cat rescue), and I’m eager to learn, take on new challenges, and contribute positively to any team.

Experience

Work history, roles, and key accomplishments

Current

Animal Care Volunteer

Current

Cat Rescue

Mar 2026 - Present (2 months)

Assisted with feeding, cleaning, and maintaining hygienic environments for cats, supporting daily care routines. Observed cat behaviour, supported socialisation for wellbeing, and reported concerns to staff.

Cat Feeding Hygienic Care Cat Socialisation Animal Welfare Team Collaboration

Current

Warehouse Assistant

Current

Studex

May 2023 - Present (3 years)

Performed quality control checks to ensure product accuracy and supported order picking, packing, and dispatch during busy periods. Maintained organised, safe working environments and covered shifts when needed.

Quality Control Dispatch Inventory Accuracy Team Support

Current

Pet Sitter

Current

Independent Pet Care

Jan 2022 - Present (4 years 4 months)

Provided care for dogs, cats, small animals, and reptiles, administering medication and following tailored care plans. Maintained hygiene and safety standards and communicated with owners to support repeat bookings.

Animal Care Care Plan Adherence Client Communication Record keeping Handling Elderly Or Anxious Pets

Current

Pet Sitter

Current

Self-Employed

Jan 2022 - Present (4 years 4 months)

Provided compassionate pet care for dogs, cats, and small animals by following tailored care plans, feeding routines, and exercise schedules. Administered medication when required and maintained hygiene and safety standards while building repeat clientele through consistent owner communication.

Animal Care Care Plan Adherence Client Communication Customer Retention

Retail Assistant

Sports Direct

Aug 2024 - Jan 2026 (1 year 5 months)

Delivered customer service in a fast-paced retail environment, assisting with product selection and fitting rooms. Processed transactions and returns accurately while replenishing stock and supporting store presentation during peak trading.

Customer Service Product Selection Assistance Fitting Room Support Returns stock replenishment Peak Period Team Support

Restaurant & Café Assistant

Van Hage Blue Diamond

Nov 2022 - Aug 2024 (1 year 9 months)

Provided food and beverage service while maintaining hygiene standards and preparing drinks trained as a barista. Addressed customer queries professionally and supported stock control and clean workspace standards.

Food Service Barista Drink Preparation Food Hygiene Customer Service Conflict Resolution Stock Control Teamwork

Education

Degrees, certifications, and relevant coursework

University of East Anglia

BSc (Hons), Social Work

2025 -

BSc (Hons) Social Work at the University of East Anglia (expected 2025–2028), covering safeguarding, ethical practice, professional communication, and case analysis. Completed an 8-day shadowing placement in the Adoption & Kinship Team.

Arthur Mellows Village College

A-Level, Film Studies

2022 - 2024

Grade: B

Completed A-Levels including Film Studies, earning a grade B. Studied alongside other Level 3 qualifications during this period.

Arthur Mellows Village College

Level 3 Diploma in Media Studies, Media Studies

2022 - 2024

Grade: DD (equivalent to AA); Film Studies: B

Level 3 Diploma in Media Studies (DD equivalent to AA) and Film Studies (B) at Arthur Mellows Village College.

Arthur Mellows Village College

GCSEs, General Education

2019 - 2022

Completed GCSEs at Arthur Mellows Village College, including English (grade 4), Media (grade D*), Art (grade 7), and Food Technology (grade 5). Also achieved Functional Skills Level 2 in Maths (Pass).