crystal may

Implemented new medical curricula, securing state approval and training staff on the new program. Oversaw the success of Medical Assistant and Dental Assistant students from enrollment to graduation and beyond, achieving and exceeding metrics such as hiring rates and student satisfaction.

Handled incoming patient calls and addressed various patient needs, providing training and retraining for medical assistants as required. Filled in for absent medical assistants and reviewed charts for missing or incorrect information, coordinating with physicians and other providers regarding patient needs.

Managed student success across 14 campuses in 3 states, including a fully remote MA program. Oversaw scheduling and accurate time reporting for 40+ instructors and maintained documentation for 400+ students, assisting with job placement and all aspects of student success both in and out of the classroom.

Taught comprehensive medical assisting skills, including phlebotomy, injections, vital signs, and charting. Promoted to Campus Manager in February 2021.

Worked as part of a patient care team, performing patient rooming, taking vital signs, and documenting H&P in Athena EMR. Assisted with in-office procedures, lab tests, and clinical intakes for virtual visits. Transitioned to remote work in July 2021, handling portal messages, lab results, prescription refills, appointment scheduling, and telemedicine clinical intakes.

Transcribed patient encounters for multiple providers across various specialties, including orthopedics, sports medicine, and hand.

Performed front and back office duties, including patient rooming, vital signs, in-office procedures, and equipment sterilization. Managed supplies, entered charges, collected payments, scheduled appointments, and obtained prior authorizations, assisting in converting paper charts to the EMR system.