At HanaLei Gaming, I introduced proactive maintenance initiatives to reduce customer complaints about computer issues. I also monitored activity across 100 computers and implemented safety protocols that reduced violations.
I trained five staff members in customer communication, contributing to a 25% increase in positive feedback scores. At Leilouisse Netlink, I supervised daily internet cafe operations and streamlined computer access, reducing wait times by 40%.
With Math Club, I created promotional materials and produced videos, scripts, and voiceovers for Math and Science Month. As Vice President and President, I supported student activities, community projects, and fundraising.
As an SSLG Internal Affairs Committee member, I standardized more than 150 paperwork templates and maintained membership records for over 200 active members. I use Canva, Microsoft Office, and Google Apps, and have experience with database management.
