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Cristiano Nicholson

@cristianonicholson

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Detail-focused business professional skilled in HR, quality assurance, and process improvement.

Trinidad and Tobago

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What I'm looking for

I seek roles where I can apply HR and QA skills to improve processes, support teams, and use data to drive operational improvements in a collaborative culture.

I am a detail-focused business professional with hands-on experience in HR, quality assurance, and administrative support. I bring energy and a team-oriented approach to streamline operations, resolve employee conflicts, and maintain efficient filing and front-desk systems.

I have served as a Tech Supervisor and Quality Assurance Officer, and worked as a Staff Assistant in Industrial Relations where I applied the Industrial Relations Act and collective agreements to settle disputes and support management.

I hold an Associate of Science in Management and am completing a BA (Hons) in Business Administration, with certifications in Human Resource Management and Cybersecurity. I focus on process improvement, data analysis, customer service enhancement, and adaptable problem-solving to meet concurrent deadlines.

Experience

Work history, roles, and key accomplishments

Current

Tech Supervisor

Current

Hope Renewal Centre

Jan 2019 - Present (7 years 1 month)

Formulated and implemented procedures and training to improve equipment performance and usability, calibrated and maintained tools to maximize uptime, and resolved system issues to enhance functionality.

Equipment Calibration Process Improvement Troubleshooting Training Data Entry Documentation Customer Service

Quality Assurance Officer

Water and Sewerage Authority

Sep 2024 - Apr 2025 (7 months)

Performed quality assurance tasks to enhance customer service and ensure accurate data entry, analyzed trends to identify recurring issues and opportunities for process improvement.

Quality Assurance Data Analysis Process Improvement Data Entry Customer Service Reporting Attention To Detail

Staff Assistant

Water and Sewerage Authority

Dec 2023 - Jun 2024 (6 months)

Provided HR administrative support including filing systems, data entry, front-desk coverage, and assisted in resolving employee-employer conflicts in line with the Industrial Relations Act.

HR & Administration Data Entry Employee Relations Customer Service Documentation Office Support

Education

Degrees, certifications, and relevant coursework

CTS College / University of Hertfordshire

Bachelor of Arts (Honours), Business Administration

Bachelor of Arts (Honours) in Business Administration with coursework including Strategic Business Management, Innovation and Intrapreneurship, Global Marketing, Ethics and Culture, and Leadership in Organisations; expected completion August 2026.

University of the West Indies Roytec

Associate of Science, Management

Completed coursework in Management Accounting, Human Resource Management, Marketing, Business Communication, Micro and Macro Economics, Sociology, Organizational Behaviour, Financial Management, Business Spanish, Business Ethics, Quantitative Methods, Psychology, Fundamentals of Management, and Calculus.