Jahir Alvarado

m an IT Support Specialist with over 4 years of hands-on experience supporting business operations in multi-site retail environments. My background includes troubleshooting hardware and software issues, managing users and access in Active Directory, supporting ERP systems like SAP Business One and Odoo Enterprise, and ensuring smooth day-to-day operations across multiple locations.

I’ve worked closely with end users from different departments, helping resolve issues related to point-of-sale systems, billing, connectivity, and general IT operations. I also have experience with networking equipment such as MikroTik and Omada, as well as cloud-based tools like Microsoft 365. Part of my role has involved onboarding new users, configuring systems, and making sure everything is ready for them to work efficiently from day one.

I enjoy troubleshooting complex issues, understanding how systems work, and finding practical solutions that minimize downtime. I’m currently looking to transition into a remote role where I can continue growing in areas like SaaS support, networking, or cloud technologies while contributing to a team that values efficiency and reliability.