Jahir Alvarado
@cristhianjahir
IT Support Specialist with 4+ years solving complex issues across multi-site environments. Strong in ERP (SAP, Odoo), networking, and remote support.
What I'm looking for
m an IT Support Specialist with over 4 years of hands-on experience supporting business operations in multi-site retail environments. My background includes troubleshooting hardware and software issues, managing users and access in Active Directory, supporting ERP systems like SAP Business One and Odoo Enterprise, and ensuring smooth day-to-day operations across multiple locations.
I’ve worked closely with end users from different departments, helping resolve issues related to point-of-sale systems, billing, connectivity, and general IT operations. I also have experience with networking equipment such as MikroTik and Omada, as well as cloud-based tools like Microsoft 365. Part of my role has involved onboarding new users, configuring systems, and making sure everything is ready for them to work efficiently from day one.
I enjoy troubleshooting complex issues, understanding how systems work, and finding practical solutions that minimize downtime. I’m currently looking to transition into a remote role where I can continue growing in areas like SaaS support, networking, or cloud technologies while contributing to a team that values efficiency and reliability.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Super Remate Outlet
Jan 2023 - Dec 2025 (2 years 11 months)
Provided Level 1–2 technical support across 7 retail branches and a logistics warehouse, administered Odoo Enterprise 15 and network infrastructure, and reduced downtime through rapid troubleshooting and documented procedures.
IT Support Technician
Bombas y Balineras S.A.
Sep 2021 - Oct 2022 (1 year 1 month)
Supported on-premise and cloud infrastructure including Windows Server, Active Directory, pfSense and Synology NAS, led Asterisk cloud VoIP migration that cut telephony costs ~70%, and executed HDD-to-SSD upgrades for 35+ devices.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Panamá
Technical Degree in Computer Networks, Computer Networks
2020 - 2020
Completed a technical degree in Computer Networks at Universidad Tecnológica de Panamá in 2020, focusing on networking fundamentals and practical systems deployment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
uptrone.comSocial media
Job categories
Skills
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