At Pennsylvania Department of Human Services (DHS), I assist Medicaid members with selecting and enrolling in managed care health plans after approval. I verify eligibility and enrollment details, review documentation, and update confidential records in secure electronic systems while maintaining HIPAA compliance.
Previously, at Staffing Alternatives, I supported recruiting, onboarding, staffing orders, and payroll processing. I communicated in English and Spanish with candidates, employees, and clients, and helped clarify information and resolve concerns.
