CR IO

I've spent more than 30 years supporting B2B customers in automotive parts, sales, and customer care. At Augsburg International, I manage end-to-end RFQs across phone, email, and instant messaging, using TecDoc, Partslink, RParts, and Microcat to identify parts for passenger cars and light commercial vehicles.

Previously at TROST Auto Service Technik, Astoria Service Auto, and Autonet Import, I provided technical parts interpretation based on VINs, chassis numbers, diagnostic reports, and technical specifications. I turn complex requirements into targeted commercial offers, alternative-brand recommendations, and accurate orders that help reduce returns.

I've also managed SME client portfolios at Stericycle Romania and Sterileco, supporting retention through compliance advisory and personalized customer care. I bring practical technical consultancy, multichannel communication, and a solutions-driven approach to every client relationship.