@craigstaunton
Treasury Management Implementation Specialist at Liberty Bank resolving ACH and wire exceptions.
United StatesAt Liberty Bank, I manage and resolve ACH and wire exceptions using COCC ACH Manager and Wits. I also review ACH activity for compliance and balance Remote Deposit Capture and Lockbox transactions to reconcile discrepancies.
Previously, I supervised branch operations as an Assistant Branch Manager at Liberty Bank and helped employees work toward individual and branch goals. At Bank of America, I raised customer satisfaction scores from 60 to 90 out of 100 by providing customer service.
Work history, roles, and key accomplishments
Liberty Bank
Jan 2023 - Present (3 years 9 months)
Managed and resolved ACH and wire exceptions, ensuring accurate and timely transaction processing. Conducted regular ACH reviews, balanced RDC and Lockbox transactions, and updated standard operating procedures.
Liberty Bank
Jan 2021 - Dec 2023 (2 years 11 months)
Supervised staff in operations such as account management, customer service, and financial operations. Coached employees on operational shortfalls and sales opportunities, and controlled operating costs to improve efficiency.
Liberty Bank
Jan 2019 - Dec 2021 (2 years 11 months)
Maintained meaningful relationships with customers by resolving issues and understanding their financial needs. Processed standard teller transactions, coached tellers, and met RSIP goals every period.
Enrolled clients into new banking solutions after discovering their financial needs and priorities. Elevated customer satisfaction scores from 60 to 90 by providing exceptional customer service and improved efficiency by implementing a new standard for organizing paperwork.
Degrees, certifications, and relevant coursework
Activities and societies: Consistent Dean's List Status
Attended Long Island University in Southampton, NY, and maintained consistent Dean's List status.
Software and tools used professionally
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