Open to opportunities

Courtney Reid

@courtneyreid

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Frontend Developer and UI/UX Designer with a passion for innovation.

Jamaica

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What I'm looking for

I am looking for a collaborative environment that values creativity and innovation, where I can contribute to impactful projects and grow my skills.

As a dedicated Frontend Developer and UI/UX Designer, I thrive on creating intuitive and engaging user experiences. My journey began with a Bachelor's degree in Information and Communication Technology, where I honed my skills in software engineering and mobile communication. I have a strong foundation in design thinking and interaction design, which allows me to effectively bridge the gap between technology and user needs.

Currently, I work as a Consultant at Cube & Arrow Inc., where I collaborate with teams to strategize and implement marketing and web strategies. My role involves understanding customer needs and recommending appropriate solutions, which has significantly improved product and service offerings. Additionally, my internship as an App Designer has equipped me with hands-on experience in designing mobile applications that enhance user engagement and wellness in the BPO sector.

With a solid background in customer service, I excel in communication and teamwork, ensuring that I deliver exceptional results in every project. I am passionate about continuous learning and staying updated with the latest design and development trends, which drives my commitment to excellence in all my endeavors.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

Cube&Arrow.inc

Jan 2022 - Present (3 years 7 months)

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Collaborated with teams to define, strategize, and implement marketing and web strategies.

Customer Service Sales Web Design Marketing Strategies Team Collaboration

App Designer Intern

Cube&Arrow.inc

Jan 2024 - Aug 2024 (7 months)

Collaborated with the development team to design and prototype mobile applications aimed at improving staff wellness, attendance, and engagement within the BPO sector. Utilized tools like Android Studio, Figma, and Firebase to create intuitive user interfaces and streamline app workflows.

Mobile Application Design UI UX Design Android Studio Figma Firebase Wireframing UX Research

Customer Service Representative

Sutherland Global Service

Oct 2017 - Present (7 years 10 months)

Responded to customer requests for products, services, and company information, offering excellent support and tailored recommendations. Implemented and developed customer service training processes to improve overall service delivery.

Customer Service Communication Skills Problem Solving Product Knowledge Training Development

Education

Degrees, certifications, and relevant coursework

Vocational Training Development Institute

Bachelor of Science, Information And Communication Technology

2022 - 2024

Activities and societies: Major: Software Engineer; Major: Mobile & Graphic Communication

Focused on software engineering and mobile & graphic communication. Gained in-depth knowledge and practical skills in information and communication technology.

Vocational Training Development Institute

Associate Degree, Information And Communication Technology

2020 - 2022

Grade: Honors

Activities and societies: Degree Awarded with Honors

Awarded with Honors, this degree provided foundational knowledge in Information and Communication Technology. Developed essential skills for further studies and career advancement.