conrad louw

Develop and maintain internal applications for stores and head office, covering sales reporting, promotions, stock and insurance. Provide technical support, manage databases and queries, and integrate workflows through APIs including WhatsApp with Day1Ops and Zoho.

Administered Day1Ops, Zoho Desk and MTN systems, kept operational records up to date and assisted stores with system queries. Built and maintained URB Cellular's Shopify website, including custom development and troubleshooting.

Managed cellular accessory inventory and introduced a stock tracking process to maintain accurate records and report stock availability. Monitored store performance and accessory sales targets, and worked with stores and suppliers to resolve discrepancies.

Captured and checked operational data, analysed trends and prepared reports and presentations for internal teams.

Assisted with daily store operations, staff coordination and administration, while helping colleagues resolve customer and technical queries.

Advised customers on cellular products and services, handled enquiries and completed sales administration.

Completed a 15-hour course on Shopify from beginner to expert level.

Completed a 13.5-hour course on social media content creation using Canva.

Completed Grade 11 at Daniëlskuil High School in 2014.