Colleen O'Doherty

Provided home-based palliative and personal support services to clients, delivering compassionate care and maintaining accurate clinical and billing documentation.

Administered property operations for Hazelview Properties across three sites (320, 550, 250 units), handling tenant relations, rent processing, and records management.

Managed operations and care delivery at a retirement home, supervising 14 staff and coordinating services for 31 residents while enforcing SOPs and schedules.

Provided administrative and program support to school boards from 1998–2012, including data entry, database management, records handling, and event support.

Supported sales operations through invoicing, CRM maintenance, creation of advertising materials, and administrative coordination to streamline workflows.

Volunteered with Girl Guides of Canada from 1998–2007 supporting youth programs, event coordination, and community engagement.

Operated a home-based business from 1994–2007 providing software selection, database creation, SOP development, general accounting, tax record maintenance, and marketing support to small business owners.

Processed real estate transactions, managing deal documentation, invoicing, and database records to support brokerage operations and compliance.

Earned Medical Office Assistant Certificate with training in OHIP billing, medical terminology, transcription, and office procedures.

Completed Business Certificate covering accounts payable and receivable, invoicing and billing, scheduling and budgeting, and the development of standard operating procedure manuals.

Completed Payroll Specialist Diploma covering payroll for nine provinces and three territories, payroll compliance, Quebec payroll legislation, payroll fundamentals, and bank reconciliation.