Mina Zheng

I am a detail-oriented administrative professional with two years of customer-facing experience in the hospitality industry and hands-on accounting internship experience. I have led process improvements—developing Standard Operating Procedures that increased team productivity by 15%—and I’m proficient with advanced Excel reporting, payroll operations, bookkeeping, and QuickBooks Online.

In operations and property management roles I coordinated maintenance for 120+ units, reduced tenant complaints by 35%, improved resident satisfaction by 20%, and streamlined rent collection to achieve a 98% on-time payment rate. I digitized and organized client financial files, supported tax preparation for 150+ returns with a 98% on-time submission rate, and trained teams to boost occupancy and reduce vacancy periods.