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Colleen Beatty

@colleenbeatty

Office Administrator at Confident Dental Lab who overhauled office operations and reduced overdue accounts by 75%.

At Confident Dental Lab, I led customer and employee retention and transition efforts during Discovery’s and another acquisition by Confident. I also overhauled office operations, including branding, procedures, and accounting, reducing overdue accounts by 75%.

At Discovery Dental Laboratory, I took a hands-on leadership role in business success and operational efficiency, ultimately positioning the owner to retire and successfully sell the business. As a Front Desk volunteer at Hope 4 Youth, I welcome young people and connect them with essential resources.

Experience

Work history, roles, and key accomplishments

Current

Front Desk

Current

Hope 4 Youth

Feb 2024 - Present (2 years 9 months)

Assisted in checking in young individuals at a homeless youth center, providing a welcoming environment. Answered youth questions and guided them to essential resources to ensure they receive support.

Customer Service Communication Skills Resource Guidance Youth Support

Office Administrator

Confident Dental Lab

Mar 2022 - Nov 2024 (2 years 8 months)

Led customer and employee retention and transition efforts during acquisitions. Overhauled office operations, including branding, procedures, and accounting, and reduced overdue accounts by 75%.

Accounting Accounts Payable Accounts Receivable Collections Office Operations Branding Procedures Customer Retention Employee Retention

Office Administrator

Discovery Dental Laboratory

Apr 2007 - Mar 2022 (14 years 11 months)

Took a hands-on leadership role in driving business success and operational efficiency, ultimately positioning the owner to retire and successfully sell the business.

Leadership Operational Efficiency Business Management

Administrative Assistant

Berins Enterprises Inc./Berins Mortgage

Oct 2003 - Apr 2007 (3 years 6 months)

Handled loan documentation, client communications, and data entry. Coordinated between borrowers, underwriters, and loan officers to ensure smooth processing and timely approvals.

Loan Documentation Client Communication Data Entry Coordination Mortgage Processing

Executive Assistant to Chief Financial Officer

The Toro Company

Jun 1995 - Jul 1999 (4 years 1 month)

Ensured efficient operations and timely execution of executive priorities. Previously assisted the CEO with his book publishing process by bridging communications with the copy editor.

Executive Support Calendar Management Communication Skills Publishing Support