Cletus Stell
@cletusstell
Driven Software Support Lead with over two decades of experience.
United StatesWhat I'm looking for
I am a dedicated Software Support Lead with over 20 years of experience in management and technical support. My expertise lies in troubleshooting complex software issues and enhancing user experience through seamless functionality. I have a proven track record of delivering high-quality customer service and possess exceptional communication skills, which have been instrumental in my success.
Throughout my career, I have managed employee resources effectively, fostering an environment that showcases company products and employees positively. My role at Malvern Manifest Systems involved providing comprehensive support for software integration and implementation, managing hundreds of software deployments globally. I have also developed a deep understanding of software compliance updates, ensuring that customer impacts are assessed and addressed promptly.
Experience
Work history, roles, and key accomplishments
Software Support Lead
Malvern Manifest Systems
Apr 2012 - Jan 2025 (12 years 9 months)
Led software support initiatives, enhancing user experience through effective troubleshooting and integration support for globally licensed software. Managed project tasks, supervised staff, and implemented training measures to improve team competencies. Transitioned from in-office to remote work while maintaining high-quality customer service and operational strategies.
Owner
Rabbit Resources, LLC
Aug 2011 - Jul 2020 (8 years 11 months)
Managed crude oil logistics with a focus on eco-friendly processing. Collaborated with providers to oversee pipeline operations and orchestrated a successful brand sale, achieving significant profit.
Management
GameStop
Apr 2002 - Mar 2012 (9 years 11 months)
Directed operations across two locations, enhancing employee engagement and managing staff relations. Developed training programs and sales strategies while overseeing inventory management and reporting to upper management.
Owner
Stellar Oil & Gas, LLC
May 2009 - Apr 2011 (1 year 11 months)
Oversaw the strategic movement of crude oil, ensuring alignment with eco-conscious market demands. Successfully negotiated the sale of the brand, demonstrating strong business acumen.
Education
Degrees, certifications, and relevant coursework
DCDelaware County Community College
Associate of Applied Science, Applied Science
2007 - 2009
Completed an Associate of Applied Science degree, focusing on technical skills and practical applications in software support and troubleshooting.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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