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Claudia Oliveira

@claudiaoliveira

Learning & Development professional with over four years of experience designing and scaling learning programmes within Financial Crime Operations.

Portugal

Message

What I'm looking for

I’m looking to deepen my impact as a Learning & Development expert in regulated environments—owning end-to-end learning strategy, strengthening governance through training, and scaling onboarding and leadership programmes with strong stakeholder alignment.

Learning & Development professional with over four years of experience designing and scaling learning programmes within Financial Crime Operations in a fast-paced, highly regulated fintech environment. Experienced in translating complex operational, regulatory and audit requirements into impactful learning solutions that improve capability, strengthen governance and support business growth.

Proven track record of leading global onboarding programmes, managing cross-functional learning initiatives and partnering with Governance, Compliance, Risk and Operations stakeholders to drive operational excellence. Skilled in programme management, instructional design, knowledge management and capability development, with a strong focus on creating scalable learning ecosystems that enable high-performing global teams.

Experience

Work history, roles, and key accomplishments

Current

FinCrime L&D SME (Mid I-II)

Current

Revolut

Mar 2025 - Present (1 year 4 months)

Owned the end-to-end learning strategy for multiple Financial Crime operational domains, ensuring training accuracy, operational relevance, and alignment with evolving regulatory and audit requirements. Led global onboarding programmes for 300+ new joiners with a 100% pass rate and managed a global portfolio of mandatory learning programmes, including a Soft Skills curriculum of 35 e-learning modu

Learning Strategy Programme Governance Onboarding E Learning Soft Skills Stakeholder Management Regulatory Compliance Audit Findings Translation Financial Crime Operations Knowledge Sharing

FinCrime L&D SME (Junior I-III)

Revolut

Nov 2022 - Mar 2025 (2 years 4 months)

Progressed through three junior levels while expanding ownership across learning operations and programme delivery. Designed digital learning experiences using Elucidat and coordinated onboarding programmes for 200+ employees, achieving a 93% departmental pass rate.

Learning Operations Programme Delivery Elucidat Digital Learning Onboarding Stakeholder Communication Collaboration Professional Development

Financial Crime Analyst (Workflow Lead)

Remoto

Nov 2021 - Nov 2022 (1 year)

Led workflow coordination for a team of 30+ analysts, improving operational efficiency and SLA performance. Conducted AML/CTF investigations and transaction monitoring, including Suspicious Activity Report (SAR) preparation, and provided technical coaching and onboarding support.