Christopher User

Completed an intensive Data Analytics Bootcamp, building data skills to complement technical-writing practice.

Led the end-to-end migration of 200+ pages of product documentation from a legacy CMS to a docs-as-code stack within 12 months. Owned documentation as sole writer across 3 product areas, partnering with product, engineering, and design on every release.

Authored installation, product, and user manuals for complex farming-hardware systems, maintaining versioned documentation across 3 farm generations and 10+ subcomponents. Ran multiple concurrent documentation projects and structured the full installation resource library in Confluence and Google Drive.

Owned all documentation for a machine-learning data platform, authoring nearly 100 pages from scratch including an API reference covering ~30 endpoints. Documented data-processing workflows and developer-facing tooling, and tested features hands-on with Python, cURL, and the CLI.

Built a client-facing help center in Salesforce, establishing style, grammar, and formatting standards. Managed a team of translators and triaged company-wide documentation requests, documenting 10 major and 50+ minor feature releases.

Conducted market research for clients including Audi, Beiersdorf, and Egon Zehnder, and produced web copy and white papers for NowDiscover.

Wrote and published articles for an English-language site with 20M monthly unique visitors, with pieces ranking on Google Search and Google News. Managed social media and audience analytics using Google Analytics.

Produced press releases, announcements, and multimedia captions to strict deadlines.

Completed an intensive Data Analytics Bootcamp covering SQL, Python, Tableau, and BigQuery, building data skills to complement technical writing practice.

Grade: 2:1

Earned a BA in Philosophy and English with a 2:1 classification.