Open to opportunities

Christopher Nguyen

@christophernguyen1

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Senior QA Engineer specializing in broadcast and SaaS quality through automation and test management.

United States

Message

What I'm looking for

I’m looking for an Agile team where I can own end-to-end QA and automation, improve test coverage with TestRail/Jira, collaborate tightly with developers, and help deliver reliable, high-performance systems with measurable quality gains.

I’m a Senior QA Engineer with 10+ years of experience in quality assurance, specializing in broadcast systems, the software release cycle, and testing workflows for high-quality software delivery. I focus on testing new and existing functionality, building test cases, and keeping validation aligned with real software behavior.

I’ve improved testing coverage and reliability by using structured test case development and analytical troubleshooting—boosting coverage by 46% and repeatedly strengthening delivery outcomes (49%, 44%). I manage test documentation and reporting metrics in TestRail, and I streamline issue tracking and defect reporting with Jira to reduce resolution time and improve release confidence.

Across Agile environments, I engineer automation and integration testing using Selenium and Python (plus tools like Jenkins and CI/CD pipelines) to reduce release cycle delays and post-release defects. I also lead root cause analysis and fix validation, partnering closely with development teams to optimize regression/system testing and minimize production incidents.

Experience

Work history, roles, and key accomplishments

Current

Senior QA Automation Engineer

Current

InnoSource

Jan 2023 - Present (3 years 3 months)

Engineered QA testing workflows across SaaS platforms, increasing test coverage by 49% and ensuring alignment with software behavior throughout the release cycle. Built TestRail test cases and streamlined Jira defect reporting, improving defect detection accuracy by 37%, reducing issue resolution time by 34%, and decreasing release cycle delays by 28%.

TestRail Jira Selenium Python Regression Testing Integration Testing Test Case Development Root Cause Analysis CI CD Pipelines

QA Engineer

Bright Ops

Mar 2018 - Dec 2022 (4 years 9 months)

Built and executed test cases for SaaS functionality, increasing testing coverage by 44% and reducing post-release defects by 29% through regression and system testing. Improved defect tracking efficiency by 36% using TestRail and Jira, reducing defect resolution time by 32% and minimizing rollback incidents by strengthening fix validation.

TestRail Jira Regression Testing System Testing Troubleshooting Agile Collaboration

QA Engineer

Dynatrace

Jan 2016 - Feb 2018 (2 years 1 month)

Developed and executed functional and integration testing strategies for distributed monitoring systems, improving defect detection rates by 38%. Implemented Selenium and JUnit automation to reduce manual testing effort by 33%, and used Jira to support timely issue resolution while reducing production defects by 25%.

Selenium Junit Jira Functional Testing Integration Testing Automated Testing Distributed Systems Testing

QA Tester

Zeal IT Consultants

Nov 2014 - Dec 2015 (1 year 1 month)

Executed manual testing for web-based applications, improving defect detection rates by 34% during early development. Created and maintained test cases and performed regression testing, reporting defects via issue-tracking tools and reducing resolution time by 21% through clearer communication and fix validation.

Manual Testing Test Case Development Regression Testing Issue Tracking Web Application Testing