Christina Phan
@christinaphan
Experienced Accounting & Operations Specialist with a focus on process improvement.
What I'm looking for
I am an Accounting & Operations Specialist with over eight years of experience in supporting financial, payroll, and administrative functions across both public and private sectors. My expertise lies in account reconciliation, audit remediation, and business process improvement. Currently, I serve as a Billing Analyst for the Sewerage & Water Board of New Orleans, where I manage account investigations, service order processing, and internal reporting using advanced Excel tools.
Throughout my career, I have been recognized for my strong attention to detail and my ability to adapt to various roles. I have successfully administered payroll for hundreds of employees, managed payroll operations across multiple locations, and implemented digital solutions to enhance efficiency. My commitment to improving workflows and maintaining operational accuracy has consistently delivered reliable performance in my roles.
Experience
Work history, roles, and key accomplishments
Billing Analyst
Sewerage & Water Board of New Orleans
Mar 2025 - Present (4 months)
Researched and resolved customer billing discrepancies, ensuring account accuracy and proper adjustments. Initiated and processed service orders for field teams in response to identified service issues.
Payroll Administrator
Volunteers of America SELA
Feb 2022 - Nov 2023 (1 year 9 months)
Administered bi-weekly payroll for approximately 500 hourly and salaried employees, including ministers. Partnered with HR to administer benefits and reconcile monthly payroll and benefits registers.
Payroll Manager
ETI, Inc.
Nov 2019 - Sep 2021 (1 year 10 months)
Managed payroll operations across ten locations, including timesheet validation, reconciliation, and reporting. Implemented a digital timekeeping solution to improve workforce hour tracking and overtime management.
Administrative Assistant
ETI, Inc.
Jul 2017 - Nov 2019 (2 years 4 months)
Provided administrative support across departments, handling records, correspondence, and supply management. Managed accounts receivable and maintained accurate financial records for three business entities.
Office Administrator
ETI, Inc.
Jun 2016 - Jul 2017 (1 year 1 month)
Managed reception, multi-line phone systems, and visitor intake for a fast-paced office. Reconciled bank accounts, processed payments, and helped reduce financial discrepancies.
Education
Degrees, certifications, and relevant coursework
Delgado Community College
A.A.S., Business Management
Studied Business Management, gaining foundational knowledge in accounting, operations, and administrative functions. Developed skills in areas such as account reconciliation, audit remediation, and business process improvement.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring Christina?
You can contact Christina and 90k+ other talented remote workers on Himalayas.
Message ChristinaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
