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Christina Phan

@christinaphan

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Experienced Accounting & Operations Specialist with a focus on process improvement.

United States

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What I'm looking for

I am looking for a role that values process improvement and offers opportunities for professional growth.

I am an Accounting & Operations Specialist with over eight years of experience in supporting financial, payroll, and administrative functions across both public and private sectors. My expertise lies in account reconciliation, audit remediation, and business process improvement. Currently, I serve as a Billing Analyst for the Sewerage & Water Board of New Orleans, where I manage account investigations, service order processing, and internal reporting using advanced Excel tools.

Throughout my career, I have been recognized for my strong attention to detail and my ability to adapt to various roles. I have successfully administered payroll for hundreds of employees, managed payroll operations across multiple locations, and implemented digital solutions to enhance efficiency. My commitment to improving workflows and maintaining operational accuracy has consistently delivered reliable performance in my roles.

Experience

Work history, roles, and key accomplishments

Current

Billing Analyst

Current

Sewerage & Water Board of New Orleans

Mar 2025 - Present (4 months)

Researched and resolved customer billing discrepancies, ensuring account accuracy and proper adjustments. Initiated and processed service orders for field teams in response to identified service issues.

Account Reconciliation Data Entry Data Analysis Microsoft Excel Reporting Administrative Support

Payroll Administrator

Volunteers of America SELA

Feb 2022 - Nov 2023 (1 year 9 months)

Administered bi-weekly payroll for approximately 500 hourly and salaried employees, including ministers. Partnered with HR to administer benefits and reconcile monthly payroll and benefits registers.

Payroll Processing Benefits Administration Account Reconciliation Employee Relations Netchex

Payroll Manager

ETI, Inc.

Nov 2019 - Sep 2021 (1 year 10 months)

Managed payroll operations across ten locations, including timesheet validation, reconciliation, and reporting. Implemented a digital timekeeping solution to improve workforce hour tracking and overtime management.

Payroll Management System Implementation EEmpACT TempWorks

Administrative Assistant

ETI, Inc.

Jul 2017 - Nov 2019 (2 years 4 months)

Provided administrative support across departments, handling records, correspondence, and supply management. Managed accounts receivable and maintained accurate financial records for three business entities.

Administrative Support Document Control Accounts Receivable Microsoft Office Suite

Office Administrator

ETI, Inc.

Jun 2016 - Jul 2017 (1 year 1 month)

Managed reception, multi-line phone systems, and visitor intake for a fast-paced office. Reconciled bank accounts, processed payments, and helped reduce financial discrepancies.

Office Administration Account Reconciliation Customer Service Supply Chain Management

Education

Degrees, certifications, and relevant coursework

Delgado Community College

A.A.S., Business Management

Studied Business Management, gaining foundational knowledge in accounting, operations, and administrative functions. Developed skills in areas such as account reconciliation, audit remediation, and business process improvement.