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Christian Rouzeau

@christianrouzeau

Customer care professional at Teleperformance who resolved bilingual customer issues and supported retention through service offers.

Canada

Message

What I'm looking for

I'm seeking full-time remote customer care work in a performance-driven environment, where I can support customers in English and French.

At Teleperformance, I handled bilingual inbound and outbound customer support, resolving service, billing, and account concerns while following structured call flows. I presented retention offers and documented interactions in CRM systems.

At Xperigo, I supported drivers seeking roadside and automotive assistance. I assessed their situations and coordinated service dispatch while keeping communication calm and clear.

At Sitel Group Inc., I handled customer calls, emails, and chats in English and French, using troubleshooting steps and escalating complex issues when needed.

I founded and still operate Millennials Kitchen Exhaust Cleaning Services, serving 50+ recurring commercial clients. I manage customer inquiries, scheduling, follow-ups, and client records, and bring that experience to remote customer care work.

Experience

Work history, roles, and key accomplishments

Current

Founder | Customer Service & Operations Lead

Current

Millennials Kitchen Exhaust Cleaning Services

Apr 2015 - Present (11 years 6 months)

Founded and operated a service-based business serving 50+ recurring commercial clients. Managed all inbound customer inquiries, scheduling, follow-ups, and service confirmations, and maintained accurate client records and invoicing documentation.

Customer Service Operations Management Scheduling Client Communication Record keeping Invoicing Problem Solving Time Management

Bilingual Customer Retention Specialist

Teleperformance

Jan 2024 - Jan 2025 (1 year)

Delivered bilingual inbound and outbound customer support, resolved service issues, and presented retention offers to improve customer loyalty. Documented interactions in CRM systems and met key performance indicators.

Bilingual Customer Support Inbound Calls Outbound Calls Call Flow Adherence Customer Retention CRM Systems First Contact Resolutions Quality Assurance Performance Metrics

Bilingual Roadside Assistance Representative

Xperigo

Jul 2022 - Dec 2024 (2 years 5 months)

Provided bilingual inbound support to drivers requiring roadside assistance, assessed situations, and coordinated service dispatch. Navigated multiple systems and followed strict call handling procedures.

Bilingual Customer Support Inbound Calls Roadside Assistance Service Dispatch Multitasking CRM Systems Call Handling Quality Standards

Bilingual Customer Service Associate

Sitel Group Inc.

Mar 2021 - Oct 2022 (1 year 7 months)

Managed high-volume inbound calls, emails, and chats for English- and French-speaking customers. Resolved routine and semi-technical inquiries, escalated complex issues, and maintained detailed records in CRM platforms.