Looking for a job

Christiana Celestine

@christianacelestine

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Customer Support Specialist at Starfield Agrotech who helped improve customer satisfaction by 25%.

Nigeria

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What I'm looking for

I'm looking for remote Customer Support or Customer Experience roles with teams that value empathy, clear communication, and problem-solving.

At Starfield Agrotech, I supported customers through chat and phone, kept customer records, and contributed to sales support. I also contributed to a 25% improvement in customer satisfaction through effective issue resolution and proactive follow-up.

As a volunteer at DEXA Community, I provided technical and administrative support, troubleshooting software and workflow challenges. I use Zendesk and Intercom and am open to remote Customer Support and Customer Experience roles with teams that value empathy and clear communication.

Experience

Work history, roles, and key accomplishments

Volunteer

DEXA Community

Apr 2024 - Jan 2026 (1 year 9 months)

Volunteer — DEXA Community
Sep 2024 – Aug 2026. Africa · Remote

● Provide technical and administrative support to community members,
● troubleshooting software and workflow challenges to improve efficiency and digital literacy.
● improving team adoption and communication.

Customer Support Specialist

Starfield Agrotech

Apr 2021 - Dec 2024 (3 years 8 months)

Main Duties & Key Responsibilities
● Scheduling of appointments using Google meet, thereby making my manager’s workload less
● Taking records of existing customers and ensuring Customers’ satisfaction
● Sales support
● Customer service
● Communication and collaboration
● Chat and phone support