Open to opportunities

Christel Young

@christelyoung

I reduce clinical risk and patient-safety events through claims strategy, quality improvement, and healthcare operations.

United States

Message

What I'm looking for

I'm looking to lead clinical risk, claims, patient-safety, or quality-improvement work where I can turn clinical trends and investigations into sustainable, compliant improvements.

At Texas Children’s Hospital, I manage medical claims and litigation from early clinical assessment through resolution, translating complex findings into executive risk insights and actionable recommendations. I also develop risk policies, strengthen compliance, and deliver education that reduces litigation exposure.

Previously, at Houston Methodist West Hospital, I reduced patient-safety indicator events by 25% through data-driven improvement work and multidisciplinary root cause analyses. My background also includes nurse risk management and high-acuity emergency nursing leadership at The University of Chicago Medicine.

Experience

Work history, roles, and key accomplishments

Current

Senior Risk, Claims and Litigation Manager

Current

Texas Children's Hospital

Jan 2024 - Present (2 years 8 months)

Direct end-to-end management of medical claims and litigation matters, using early clinical assessment and timely resolution strategies to reduce claim volume and limit financial and legal exposure. Prepare executive-level reports and develop policies for clinical risk, claims, and litigation management.

Clinical Risk Management Claims Management Litigation Strategy Clinical Documentation Review Policy Development Executive Reporting Regulatory Compliance Accreditation and Compliance Staff Education

Quality Improvement Specialist

Houston Methodist West Hospital

Jan 2020 - Dec 2024 (4 years 11 months)

Reduced patient safety indicator events by 25% through targeted, data-driven interventions and sustained process improvement. Led multidisciplinary root cause analyses and developed process-improvement strategies to strengthen patient-safety outcomes and compliance.

Quality Improvement Patient Safety Root Cause Analysis Data Analysis Clinical Documentation Review Process Improvement Regulatory Compliance Healthcare Operations

Emergency Room Staff Nurse | Unit Preceptor

Rush University Medical Center

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered emergency nursing care in a high-acuity trauma environment, performing advanced triage, rapid assessment, medication administration, and time-sensitive interventions. Precepted and mentored nursing staff and contributed to the Nursing Council Committee.

Emergency Nursing Triage patient assessment Medication administration Precepting Students Mentorship Clinical Decision Making Team Leadership

Medical Leave Management Specialist

United Airlines Corporation

Jan 2016 - Dec 2018 (2 years 11 months)

Managed medical leave programs supporting a workforce of more than 90,000 employees in partnership with HR, legal, and operational stakeholders. Streamlined workflows and maintained compliance with FMLA, short-term disability, and workers' compensation.

Medical Leaves FMLA Short Term Disability Workers’ Compensation Compliance Workflow Optimization Stakeholder Management

Nurse Risk Manager

The University of Chicago Medicine

Jan 2015 - Dec 2016 (1 year 11 months)

Investigated quality-of-care concerns and adverse clinical events to evaluate potential liability, regulatory risk, and litigation exposure. Managed professional liability claims and led root cause analysis debriefings to strengthen patient safety.

Risk Management Claims Management Root Cause Analysis Patient Safety Regulatory Compliance Policy Development Executive Reporting Clinical Documentation Review

Emergency Room Staff Nurse | Charge Nurse Responsibilities

The University of Chicago Medicine

Jan 2005 - Dec 2015 (10 years 11 months)

Provided emergency nursing care in a high-volume, 40+ bed department, supporting rapid assessment and intervention for complex, high-acuity patient populations. Served as Charge Nurse, leading shift operations and improving patient-flow performance.

Emergency Nursing Charge Nurse Triage Patient Flow Staffing Coordination Clinical Leadership Team Leadership