Chris Mumaw

Led a 12-person Customer Support and Research team focused on public records research, verifications, and live customer service; directed Criminal and Dispute teams to ensure FCRA-compliant investigations and resolutions. Managed offshore transition training for 30 hires, advised Product/Engineering on reporting standards, and conducted yearly compliance audits with external vendors and agencies.

Researched and adjudicated county, state, and federal criminal records per FCRA, created tailored screening packages, and served as the internal FCRA subject-matter reference while producing company resources to streamline compliance reporting. Earned PBSA FCRA Advanced Certificate and trained teammates on state-specific requirements.

Supported public records and enterprise clients by researching criminal backgrounds, validating vendor documentation, and applying state and federal FCRA guidelines; built relationships with courts and corrections departments and assisted in training new hires on state-specific processes.

Conducted high-volume criminal and civil background investigations (≈2,000 reports/week), adhered to FCRA and ethical standards across multiple jurisdictions, trained new hires, and managed client communications and public records retrieval including land records and tax liens.

Activities and societies: Senior thesis on coexistence of Islamic and Western common law systems; Academic Honors in Religion and Philosophy Department

Bachelor of Arts in Religious Studies with a senior thesis on the coexistence of Islamic and Western common law systems.