Open to opportunities

Rahel Tizazu

@raheltizazu

Message

Detail-oriented document reviewer specializing in data quality and regulatory compliance.

United States

Message

What I'm looking for

I seek roles prioritizing regulatory compliance, data accuracy, cross-functional collaboration, opportunities to lead or coach teams, and clear impact on operational quality.

I am a detail-oriented document reviewer and compliance professional with experience in Relativity data mining, patient data integration, and processing large volumes of sensitive applications for DHS programs such as ESTA, I-94, Global Entry, NEXUS, and SENTRI. I validate PII/PHI, ensure regulatory adherence, escalate issues appropriately, and communicate clearly with government stakeholders.

I have led teams of onboarding and migration specialists, managed KPIs, coached staff, and collaborated with cross-functional partners to streamline processes and improve retention. My background includes client services, legal and compliance training, and preparing analytical reports to support operational improvements.

Experience

Work history, roles, and key accomplishments

Public Relations Officer

U.S. Department of Homeland Security

May 2024 - Sep 2025 (1 year 4 months)

Managed and processed ESTA, I-94, Global Entry, NEXUS and SENTRI applications from May 2024 to September 2025, ensuring regulatory compliance, resolving applicant inquiries, and liaising with customs authorities to expedite clearances.

Custodial Program Processing Regulatory Compliance Documentation

Marketing Operations Support

Jack Bruce Photography

Jun 2021 - Apr 2024 (2 years 10 months)

Led onboarding and migration teams (8–10 specialists) from June 2021 to April 2024, owned KPIs, resolved escalations, and collaborated with Sales, Product, Engineering, and Finance to streamline onboarding and improve retention.

Team Leadership Onboarding Data Migration KPIs Escalations Cross Functional Collaboration Process Improvement

Client Services Associate

Whitman-Walker Clinic

Jul 2012 - Apr 2021 (8 years 9 months)

Provided medical and legal client support from July 2012 to April 2021, resolving high volumes of inquiries across phone, email, and chat, maintaining CRM records, and supporting technical troubleshooting and team training to exceed performance targets.

Customer Support CRM Technical Troubleshooting Training Case Management Client Communication Performance Metrics

Compliance & Legal Trainer

Renaissance Ethiopia

Jul 2007 - Dec 2010 (3 years 5 months)

Directed staff and implemented compliance and training programs from July 2007 to December 2010, conducting policy reviews, inspections, and reporting to ensure adherence to federal and local regulations and improve operational quality.

Compliance Training Development Policy Reviews Program Evaluation Reporting Quality Assurance

Document Reviewer

FTI Consulting

Reviewed and extracted sensitive information for cyber incident matters using Relativity, identifying PII/PHI and validating personal data while ensuring compliance with regulatory frameworks and escalating issues to review managers.

Document Review Data Validation Regulatory Compliance