Open to opportunities

Chinelo Nmema

@chinelonmema

Message

Energetic virtual assistant with exceptional customer service skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values proactive support and offers growth opportunities.

I am a dedicated and proactive virtual assistant with a strong background in customer relations and administrative support. My experience spans various roles, including personal and executive assistance, where I have honed my skills in managing communications, organizing events, and ensuring efficient operations. I thrive in fast-paced environments and excel at multitasking to meet the needs of clients and stakeholders.

Throughout my career, I have successfully maintained a high level of service, demonstrated by my ability to manage calendars for multiple consultants and maintain a 24-hour response rate for customer communications. My commitment to excellence is reflected in my achievements, such as reducing email clutter by 61% and improving overall productivity by 12% through effective scheduling and task management. I am passionate about delivering exceptional service and continuously seek to enhance my skills in virtual assistance and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Ivy Scholars

Aug 2023 - Present (1 year 9 months)

Responsible for corporate communication, maintaining a 24-hour response rate for customer inquiries, and managing calendars for multiple consultants. Created presentations and coordinated communications effectively.

Customer Communications Calendar Management Event Coordination

Personal Assistant

Ikechukwu Kekeocha Junior

Aug 2023 - May 2024 (9 months)

Organized meetings and events, managed executive schedules using Asana, and improved productivity. Developed a digital filing system for efficient data access.

Meeting Management Asana Digital Filing Systems Productivity

Executive Assistant

Chinyere Frances Ukaogo

Jan 2013 - Aug 2023 (10 years 7 months)

Managed telephones and emails, ensuring confidentiality and accuracy in communication. Handled accounting activities including cheque requests and expense reports.

Email Communication Confidentiality